Desktop Support

Business Challenge

Keeping your staff up-and-running with their systems is a must for every business. Losing productivity to computers not running properly, disconnections from the network, problems with printers, etc. all mean lost time and money. Moreover, they impact the flow of your business, and ultimately affect morale and work ethic of your staff.

Details of Service

Desktop support covers all aspects of ensuring your team is productive. These include:

• Acquisition and setup of computers for each staff member.
• Recommendations on standardizing equipment across the organization, including laptops, desktops and peripherals, as much as possible. By doing this, we enable you to keep these costs lower, to swap machines between users when possible or necessary, and to reduce the setup time for each. MikeTango Group recommends Dell systems but does work with other vendors when appropriate.
• Train staff and provide on-going mentoring.
• Support for the variety of users across your organization, including administrative staff, remote workers, specific business application users, employees who travel, etc.
• Troubleshooting of problems as they occur.

Business Advantage

By using MikeTango Group’s desktop services, you will benefit from:

• Our experience in purchasing the right hardware for you, based on your business’ specific needs.
• Our standardized processes, ensuring everyone on your team is using similar hardware, software and configurations.
• Our personalized service. Unlike purchasing equipment on your own or from most vendors, we configure all hardware to meet your requirements before your employees ever see the machine, saving productivity and avoiding frustration.
• Our expertise in trouble shooting problems and quickly finding solutions that meet your requirements.
• Our local service; we will come to your location to carry out whatever tasks are required.